Extremely well organized trip. Our communication with Passang started almost a year before the actual trip and any questions were answered thoroughly within 24 hrs. We made several last minute requests which were accommodated promptly without any issues. We also had a high support staff assigned to our group who were always ahead of any anticipated needs. All accommodations provided were well above our expectations and they clearly state what to expect at each place at the time of booking. The guides and support staff were in constant communication on the hike which helped our group of different pace hikers to have the required individual support. Safety was a top priority for them as they ensured they had somebody watching each and every member of our group as we passed through any difficult spots. At each stop due to advanced communication by the support staff we always had a reserved spot with hot drinks, snacks and lunch/ dinner ready or planned. None in our team of 15 members could come up with any complaint or issues with the arrangements, from the time we landed to when we were dropped off there was constant clear communication and support. If you are looking for a tour operator I am not sure if I can recommend anybody else apart from this company after listening to stories from other groups who went on this similar hike. All fifteen of us were able to finish the hike due to the carefully planned itinerary which included the much needed acclimatization days and hikes.