From the very start, Highland Expeditions set a high bar for excellence that they consistently lived up to throughout our entire journey. We started our communication with the company one year prior to embarking on our journey. Passang’s communication was nothing short of impeccable. Before we even began our trip, he provided timely and detailed responses to every inquiry I had—and there were many! Every question was met with clarity and enthusiasm, making the entire planning process a breeze. I had over 100 email exchanges with Passang and I could not thank him enough for his timely, detailed, and thoughtfulness responses. Passang was able efficiently handle changes to our original schedule prior to the start of our trip due to airline flight cancellations, timing changes, etc. We never felt stressed, nervous, or anxious throughout the entire planning process, and we cannot thank Passang enough for this.

Once the trip commenced, their exceptional service didn’t skip a beat. We felt immensely safe and cared for from the moment we were picked up from the airport. The level of professionalism and attention to detail ensured that we could relax and immerse ourselves in the adventure without a single worry. We had an orientation during the first day where we met our main trek guide Aakash. Aakash went over the details of the journey, what to expect, and answered all our questions.

Our trek was expertly guided by Aakash and Kumar (our second trek guide), who handled every aspect of our journey with exceptional care and professionalism. Trekking with my 60-year-old mother meant that we sometimes moved at a slower pace and took more breaks than usual. Both Aakash and Kumar were incredibly understanding and supportive throughout. They ensured that one of them was always by her side, guaranteeing her safety, maintaining a comfortable pace, and providing both laughter and excellent company along the way.

Their attention to detail was unparalleled. Aakash and Kumar made certain that we not only had fun but also took the time to appreciate the breathtaking mountain ranges around us. They answered all our questions and provided invaluable tips and recommendations on how to stay warm as we ascended to higher altitudes.

Over the nine days of our trek, Aakash and Kumar became like family. Aakash often joined us for card games after long days of hiking, ensuring we were well-fed at all our rest stops and consistently checking in on our well-being. On one occasion, when my mother experienced some difficulty breathing, Aakash’s response was immediate and comforting. He stayed closely by her side, helping her through the day with utmost care. Kumar was kind enough to carry my mom’s day pack throughout that day of the trek.

The experience provided by this tour company, especially through the incredible dedication of Aakash and Kumar, was truly beyond expectations. They made every step of our journey feel safe, enjoyable, and memorable. I cannot recommend them highly enough for anyone looking to undertake a trekking adventure with a team that goes above and beyond.

We would also like to thank our two porters during the trek that ensured our duffel bags reached our teahouse/lodges well before we arrived as well. The porters worked extremely hard and we would not have been able to properly enjoy the trip without their hard work of carrying our bags throughout the journey. It’s inspirational to see their hard work. The staff went above and beyond to accommodate our needs, ensuring that each day was smooth and enjoyable.

It’s not just a tour company; it’s a comprehensive service that caters to all your needs with a personal touch. I couldn’t recommend them more for anyone looking for a hassle-free, enriching travel experience. They truly understand the essence of great customer service. Kudos to the entire team for making our trip so memorable!

We hope to come back to Nepal and complete the Annapurna trek, and we can’t wait to be reunited with our friends, and now family, at Highland!! Thank you for being the absolute best and we cannot thank you enough!

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